Go to the My Account icon at the top right of the website. You will be taken to the Login page—click the Create My Account button and follow the steps to enter your first name, last name, email address, and password. A confirmation email will be sent to you.

We encourage you to create an account to view your dashboard, place and track orders, and update your information.

Go to the My Account icon at the top right of the website. You will be taken to the Login page—then click the underlined Forgot your password link.

You will be redirected to the Reset your password page. Enter your email address and click the Send button. You will immediately receive an email containing a link that allows you to reset your password.

The payment page is secure and allows you to safely pay for your order using the following payment methods: credit cards (Carte Bleue, Visa, Mastercard, American Express), PayPal, and Apple Pay.

Conté à Paris uses cookies to improve its website, navigation, and users’ browsing experience. They are never used for commercial purposes.

To learn more, please click Cookie Policy in the footer of the website.

In your account. Go to the My Account icon at the top right of the website and log in. You will then access your dashboard, where your order history appears on the left and your personal information on the right.

You will also receive an email at each stage of your order.

The website offers Economy, Standard and Express home delivery. Please see our Delivery and Returns page for more information.

We currently only ship to the contiguous US & Canada and we do not ship to APOs or PO boxes. Please see our Delivery and Returns page for more information.

Shipping varies based off of country and zone. Please see our Delivery and Returns page for more information.

For orders within the US over $60, standard shipping is free.

Customer service can be contacted via the contact form, accessible below the questions on this page by clicking the Contact Us button. Your request will be processed within 2 days.

To return your order, contact us for a unique Return Authorization Number and, if eligible, a prepaid shipping label.

First, check the status of your order in your account on the conteaparis.com website or review your emails. As soon as the parcel is handed over to the carrier, you will receive a shipping confirmation email.

You can track your parcel using your tracking number by contacting Customer Service via the contact form located in the website footer under FAQ / Contact Us. A Conté à Paris customer service representative will provide you with an update on the status of your shipment.

It is possible that your items were shipped in multiple parcels. We recommend checking your emails to see whether your items are being delivered separately.

Upon receiving your parcel, if it is opened and/or damaged, you must report any issues with the packaging and, if applicable, the condition of the products to the carrier. This must be done in writing, in a detailed manner, on the delivery slip, with the date and your signature, no later than 3 days (excluding public holidays) from the delivery date. After this period, the carrier will not accept any claims.

If a product is missing from your parcel, we sincerely apologize. You must notify our Customer Service within 3 days (excluding public holidays) from the delivery date, stating your order number, the reference of the missing product, and the quantity concerned. Please do this via the contact form in the FAQ / Contact Us section in the website footer on conteaparis.com.

We will get back to you as soon as possible. Your satisfaction is our priority.

To resolve any issue involving an incorrect item as quickly as possible, we invite you to contact our Customer Service as soon as possible via the contact form in the FAQ / Contact Us section in the website footer on conteaparis.com. Please include your order number, the reference of the product you expected, and the reference or description of the incorrect product received. We may also ask you to provide a photo of the delivered item to confirm the shipping error.

We will get back to you as soon as possible. Your satisfaction is our priority.

Contact Customer Service via our contact form to identify the reason for your return. The item must be returned in its original condition and within the 14-day withdrawal period.

Your refund will be issued to the original payment method used for your order within 14 business days. Please refer to our refund and return policy by clicking Shipping & Returns in the website footer on conteaparis.com.

You can follow our news on our social media channels: Instagram and TikTok @conteaparis.

Explore our tutorials for usage tips and techniques—they may answer your questions. If you don’t find the answer in the tutorial content, please contact Customer Service via our contact form by clicking the Contact Us button. Submit your request and provide your email address, and a customer service representative will respond within 2 days.